Refund policy

 

At Catshotel&shop, we strive to provide exceptional customer service and high-quality products. If for any reason you're not completely satisfied with your purchase, we're here to help.

Return Policy

You may return most new, unopened items within 2 days of delivery for a full refund. To initiate a return, please contact our customer support team at 70-136 541

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs. Please retain the original packaging and damaged item for inspection.  

Incorrect Items

If you receive an incorrect item, please contact us immediately. We will arrange for a return shipping label and send you the correct item.

Change of Mind Returns

For items returned due to a change of mind, the customer is responsible for the return shipping costs. We will issue a refund for the product cost, excluding any original shipping charges.

Refund Policy

Once we receive your returned item, we will inspect it and process your refund. Please allow 5 business days for your refund to be processed. You will be credited in the original form of payment.

Proof of Purchase

To initiate a return or refund, please provide a proof of purchase, such as an order confirmation or receipt.

By placing an order with Catshotel&shop, you agree to the terms and conditions outlined in this Return and Refund Policy.